We usually use the Royal Mail for shipping. Orders are dispatched Monday to Friday, excluding public holidays. We aim to post within two working days.
The Free Delivery option (for orders over £30) is only available within the UK. EU delivery charges are usually around £15-£20 depending on the product(s) you purchase, please pick your country from the drop down menus.
Please get in touch if you live outside the UK & EU and would like to buy a product from us.
We are sorry but we are unable to ship to the United States & Canada.
Free UK shipping applies to your initial order only. If you exchange an item, we will charge the cost of shipping the replacement item to you at cost.
UK Next Day Delivery – guaranteed next working day delivery is £6 for items over £30, and will be shipped Monday to Friday, excluding public holidays and the period between Christmas and New Year where we all have a rest. Please order by 12 noon.
Please be aware we are a small family business with young children and will do our best to answer any queries as soon as we are able.
We do not store credit card details on the website.
RETURNS AND YOUR RIGHT TO CANCEL
We hope you will enjoy the purchase process and of course, your carrier. We understand that sometimes your purchase may not be right for you and that you may wish to return it. Please email us at [email protected] for instructions on how to return items.
You have the right to cancel your order within 14 days of receipt. Please email us at [email protected] in this time frame for instructions on how to return your purchase. You must contact us prior to returning the goods; without this, a returned item will not be accepted.
Goods must be returned in an as-new condition, unused and in their original packaging, with all accessories and instructions. If you return an item which is not in an as new condition your refund may be declined or you may be offered a partial refund to account for the resale condition. This includes dribble marks or washing.
You shall bear the cost of returning the goods. We recommend you use a tracked service as the goods remain your responsibility until they are in our possession.
We do not refund additional shipping fees, in cases where you have chosen an express or premium delivery service.
DAMAGED OR FAULTY GOODS
In the unlikely event that a product you purchase from us is faulty, please contact us at [email protected] within 7 days of receipt for instructions on how to return your carrier.
For items returned due to a fault* or damaged in transit, we will reimburse the cost of return on receipt with us, if items are in satisfactory condition. We recommend you use a tracked service as the goods remain your responsibility until they are in our possession.
If the goods have been damaged in transit, please email us within 48hours at [email protected].
* faults do not include accidental damage caused by you or deciding that a carrier doesn’t fit or has a pattern you don’t like.
Terms and conditions updated 4th November 2021.